A New Way to Connect
Before your system is signed off, we will develop a training plan to ensure your users are empowered from the start. Throughout the warranty and post-warranty phases, our applications, field service, and customer success teams will provide on-site service and training, help you optimize your experiment, and ensure that all your questions and concerns are addressed.
The Thermo Scientific Accelerate service offerings provide all the support you need during the warranty period, including workflow validation, on-site and remote applications service, and access to our technology-driven features including remote system monitoring and the Scientific Workflows app.
After the warranty period, our Advance service offerings provide ongoing applications support, as well as world-class on-site maintenance services such as corrective and preventive maintenance, spare parts, and a targeted response time. The service agreements in this portfolio include ongoing access to remote system monitoring and the Scientific Workflows app.
Your service agreement can be supplemented at any stage with hands-on training through our Cryo-EM Schools. Training on our Cryo-TEM workflow is conducted off-site at select facilities, so users can be trained prior to installation and without impacting system availability. At the end of this course, users will be certified to perform the full SPA workflow on a sample and will have the basic skill set to collect data on a Cryo-EM system.
Download our Service Portfolio for Life Sciences