experts

Access To Expertise

Worldwide teams of experts to ensure your productivity

Starting a cryo-EM lab requires a buildup of technical expertise and application knowledge that can seem daunting. Our team of dedicated application specialists, field service engineers, and service managers ensure our customers are productive with their systems from day one, worldwide.

Getting started

We have established several different ways to support a successful start with cryo-EM, creating a reliable partnership for technical and applications solutions:

Application support increases the technical proficiency of users with the best technical experts from the field.

Cryo-EM University is an online and hands-on curriculum to become a fully trained and skilled electron microscopist.

Accelerate and Advance integrated service and application support helps jump-start scientific productivity with on-site training, consultations, ongoing remote support and access to the Thermo Fisher Scientific™ Workflow App.

Customer success managers create an onboarding plan specifically tailored to the individual needs of individual sites, including access to technical expertise, user training, and other important resources.

 

View our Access to Expertise guide

We support your cryo‑EM adoption

When you embrace a technology, you need a partner that not only sells you an instrument, but also provides world-class support targeted to your organization and your unique goals. Our Cryo-EM service portfolio provides you with a roadmap to success with our structural technology introduction approach. Comprehensive support, including advice on infrastructure, user training, and technical application support tailored to your specific needs. And the assurance that nothing is left to chance when it comes to achieving your goals. With our specialized support, we set up your workflow, train your users, and monitor your progress to ensure a successful integration of Cryo-EM technology into your laboratory.

We start our support activities with the workstream around the facility, evaluating and helping you prepare your site for installation of your new microscope. Shortly after site preparation starts, we begin our support activities around the user by setting up a training and experimental plan. And if applicable, we enroll you in one of our Cryo-EM school courses, where you can be trained on Cryo-EM, even before your system is installed.

Learn how we can partner with you to ensure your success

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